Firstly you must not cancel your account with your old Host until you have either
(A) downloaded all your files, folders and databases (if you use databases)
(B) Successfully uploaded your site to our server and ensure it working
We recommend using option (B) unless you have a lot of website experience.
If your old host is using cPanel you are in luck! If they aren't, the only way to move your site is by uploading and downloading it all manually using a tool such as FTP.
Steps to backup and move your site:
(we have a Video tutorial on creating a backup in cPanel which may help)
(if You have trouble or don't want to attempt moving your site we can provide a transfer service)
1. First login to your cpanel and click "backup" (make sure you are using x skin)
2. Once in backup click "download a home directory backup" This will backup all your email accounts, files, and a few other things. It will not backup your MySQL databases.
3. If you have any MySQL databases you will download them now.
4. If you have any Aliases/Filter Backups download them.
5. Congratsulations, you have backed up your entire site, and it's now time to restore it.
6. Login to your cpanel with us click "backup"
7. Under "Restore a Home Backup," click "Browse" and find the home backup you have you have already downloaded, and click upload.
8. Do the same for your MySQL databases.
9. Do the same for your Aliases/Filters.
10. You are done with everything your site has been restored, now repeat this process for any more sites you wish to backup.
How do I move my sites from my old host to Smp B.H.?
